OpenDNS Family Shield Review

We get asked at least once per week what products a family can use to keep the filth off their home computers. There are lots of good products out there that will put a tight reign on your computer system.

If you have done business with us before, you know that we LOVE free stuff (who doesn’t?). One of our long-time technology partners, opendns.org has a new product they call Family Shield.

This isn’t software…this is a setting that we can program into your home router. This works by changing the way your computers translate Domain names (ex: yahoo.com) to IP addresses  (ex: 192.0.0.1).

It only takes a few minutes to change this setting, and immediately your network will be filtered of pornographic websites, spyware, and other junk that you wish to keep out.

Pros: FREE, easy to set up, no software

Cons: Not user configurable, no easy Instant-allow type option, Easy to bypass
If you want to try out this service, you can read the How-To section of the Family Shield website, or for a limited time, if you LIKE us on Facebook,  we will set it up on your network FREE of charge.*

Call us Now to get started: 812-499-9587

*Free service is only available over remote support connections.  If on-site service is necessary, it must be charged our regular hourly rate. Offer Ends: August 31st 2010

Summary: While it doesn’t have the grangular controls that some other software-based filtering systems can give you…the price is right. This service is much better than NO filtering and we can set up your home for protection TODAY.

Who are We?

PC TLC, Inc. provides computer repair service and technology solutions to business and residential customers in the Evansville area. If your computer is running slowly, you have a virus infection, or you just need some help with things -we are here to help.

August 10, 2010  Tags: , , , , , ,   Posted in: Computer Help, Product Reviews, Technology Information  No Comments

They Are Out To Get You!

They are out to get you.

“Just because you’re not paranoid doesn’t mean they’re not out to get you.”  ~Colin Sautar

Little things like choosing complex passwords, clicking links in random emails, and online banking used to be harmless daily activities. With the explosion of social networking, global broadband accessibility, and usage of online banking, the perfect storm has formed for hackers and thieves to gain access to your personal information.

There is a common delusion in the public that “I won’t be a target, I don’t have much money”. It’s true, these digital thieves used to go after the big fish , attempting to steal tens of thousands of dollars at a time. These days however, it is much easier to steal $1000 from ten people that it is to steal $10,000 from one person. Cyber-thieves are smart, efficient, and patient. They are targeting individual citizens and small businesses in record numbers. Maybe they will target you next?

How do they get my info?

There are hundreds of different methods they can use to gain access to your financial information. A common method is to find out the target’s email password go from there. Many people don’t see a need to make their email password very complex. I have heard people say “hey if somebody gets access to my email it wouldn’t be that big of a deal”. Quite the contrary if you think about it. Your email connects everything. Your online banking login, bill payments, social networking, you get the idea. If someone gets access to your email, in a matter of minutes, that person can reset your email password (so you no longer get any emails), and gain access to all of your contacts, your bank account, and your LIFE.

Perhaps I am being a bit melodramatic, but this situation can happen in a matter of minutes and it can take a person months to clean up the ‘damage’ from an identity theft occurrence.

What can I do to keep my computer and online accounts safe?

1. Form complex passwords! A few simple guidelines are:

-Password should be at LEAST 10 characters

-Don’t use any dictionary words

-Use each of the following: Capital letter, Lower case letter, number, punctuation point

-I like to use a sentence as the groundwork for my password. Here is an example. “My first date with Anna was at lonestar steakhouse”. I will now take the first letter of each word in this sentence and make a phrase: “MfdwAwaLS”. This is pretty good password by itself, but to make it even more complex, I will add a number to each side of the phrase with a period between the numbers and letters = “2002.MfdwAwaLS.2002”.

As you can see, this is a very complex password that would be next-to-impossible to guess. However, it is very easy to me to remember.

2. Fill out the “password reminder questions” with things that are very difficult to guess. Take them seriously and never reveal to anyone what your answers might be. Things like “In what state were you born?” are way too easy. Kick it up a notch! These systems usually allow you to create your own security question. I recommend using this feature, and cross-referencing another password. For example, you can make your security question “What is the password about my first date?” –the answer to this question being the password I created in bullet point number 1.

3. Use different passwords for every online login account.

4. Run a current version of an Antivirus program on your computer. AVG Free Edition, AVAST Antivirus, and Microsoft Security Essentials are all FREE antivirus packages that offer a good baseline of protection.

5. Don’t click every link you see on Facebook J Seriously, anyone can link to ANYthing, and there are plenty of account-hijackers out there that can take control of your friend’s facebook account. When this happens, you will see link, messages, and wall posts all trying to get you to click a link. Just think before you click.

Following these five steps will keep you fairly protected. But if the ‘bad guys’ still come knocking at your door and causing problems, it is best to seek out the services of a competent computer services professional. You know how to find us.

If you found this article useful, please click SHARE and spread the word. Thanks!

Brian Vance

http://pctlc.com

812-499-9587

August 2, 2010  Tags: , , , , ,   Posted in: PC TLC, Inc. News  No Comments

The Anatomy of An Attack

In the ‘good old days’ of the Internet, virus writers were just out to make computers do silly things like play a song randomly or change the desktop background to something dirty. In recent years, virus writing has become a big (evil) business. Virus writers have gotten very smart and very tricky.

There are many different psychological angles virus writes can take when they attempt to infiltrate your computer. The following paragraph is only describing one of the MANY methods a virus can attack your computer. The attack I will describe below is what I would call a “hybrid phishing” scheme.

I received this email early Sunday morning from an address I did not recognize (warning sign #1). My immediate suspicions were confirmed when I read the subject line “your Adds have stopped running!”. I knew the email was a fake because the only online ads I run are through Google and Facebook, and this sender’s email matched neither.

You can read the email below. It uses poor spelling and says they have received a wire transfer of $25K from my company. The virus writer is asking what services the money was for and they suggested that the attached (infected) file included information about this wire transfer.

Kids, don’t try this at home…

Knowing this was very likely a virus file, I VERY CAREFULLY downloaded the file and uploaded the file to an online virus scan service. I have pasted the results below that confirmed my suspicion; this is a brand new virus.

Only about 1/3 of the antivirus engines out there even know this virus exists. We call this a “Zero Day Attack”. Because the virus is released and spreads before the antivirus companies can catch on and release updates to protect you from infection.

How can you stay protected? Here are the basics:

1.) Keep your antivirus program up to date. If you have a business network, use a server-based managed antivirus solution. (contact me for details)

2.) Keep your operating system fully up to date through Windows Updates

3.) DELETE emails from people you don’t know

4.) Be very cautious of email attachments, even from people you know and trust

5.) If you get an email that appears to be from your bank, paypal, facebook, or any other institution…DO NOT CLICK a link in the email. Instead, go directly to the company’s website by typing the address into your browser.

It’s a dangerous world out there, folks. Call me for a FREE network analysis to make sure that your network has all of the protections it needs.

Brian Vance

President

PC TLC, Inc.

812-499-9587

www.pctlc.com

The email I received is pasted here:

from

Lupe Cooley <l.cooley_ae@minimaxconsulting.com>

to

:my email

date

:Sun, Mar 28, 2010 at 12:11 AM

subject

: Your adds have stopped running!

we have received an $25,122 wire transfer from your company. We have no ideea how this transfer was placed in our account but your email address was in the note for beneficiary section. Attached is a copy of the incomming transfer provided by our bank.Please reply and let us know for what services was the transfer sent to our account…

File Attached: ntkr.doc (virus)

Here are the results from the Online Virus Scan Service:

Antivirus

Version

Last Update

Result

a-squared

4.5.0.50

2010.03.29

Trojan-Dropper!IK

AhnLab-V3

5.0.0.2

2010.03.29

-

AntiVir

7.10.5.247

2010.03.29

TR/Dropper.Gen

Antiy-AVL

2.0.3.7

2010.03.29

-

Authentium

5.2.0.5

2010.03.29

-

Avast

4.8.1351.0

2010.03.29

-

Avast5

5.0.332.0

2010.03.29

-

AVG

9.0.0.787

2010.03.29

-

BitDefender

7.2

2010.03.29

Trojan.Downloader.JMZC

CAT-QuickHeal

10.00

2010.03.29

-

ClamAV

0.96.0.0-git

2010.03.29

-

Comodo

4426

2010.03.29

-

DrWeb

5.0.2.03220

2010.03.29

-

eSafe

7.0.17.0

2010.03.28

-

eTrust-Vet

35.2.7394

2010.03.29

-

F-Prot

4.5.1.85

2010.03.29

-

F-Secure

9.0.15370.0

2010.03.29

Trojan-Dropper:W32/Agent.DIQH

Fortinet

4.0.14.0

2010.03.29

-

GData

19

2010.03.29

Trojan.Downloader.JMZC

Ikarus

T3.1.1.80.0

2010.03.29

Trojan-Dropper

Jiangmin

13.0.900

2010.03.29

-

K7AntiVirus

7.10.1004

2010.03.22

-

Kaspersky

7.0.0.125

2010.03.29

-

McAfee

5934

2010.03.28

-

McAfee+Artemis

5934

2010.03.28

Artemis!60DF604563A1

McAfee-GW-Edition

6.8.5

2010.03.29

Trojan.Dropper.Gen

April 1, 2010   Posted in: Computer Security News  No Comments

PC TLC, Inc. Opens New Office in Huntingburg, IN

November 12, 2009

PC TLC, Inc.
308 E. Fourth St.
Huntingburg, Ind. 47542
brian@pctlc.com

Huntingburg native expands business to Fourth Street

HUNTINGBURG __ Brian Vance loves computers and wants you to love yours too. That’s why he’s expanded his Evansville-based company to Fourth Street.

“Computers can be an outstanding nuisance or an incredible blessing,” said Vance, owner of PC TLC, Inc. “We prefer the latter.”

Vance and his two trained technicians can help residential and business computer users in Dubois County solve common computer problems at their new location inside Hometown Music, opening Saturday.

“In our industry, there are a lot of geeks. We are just regular people who happen to be brilliant with computers,” Vance said. “We have the lowest prices around, and a long line of happy customers behind us to vouch that we are the best.”

Vance and his team of CompTia A+-certified technicians are passionate about computers.

“This passion, drive, and enthusiasm is what has grown our business during the last seven years,” Vance said. “As I hired technicians to support this growth, one of the primary things I looked for was a passion for technology.”

PC TLC, Inc. specializes in small business networking and helping those customers use their technology more efficiently.

“We love to come into a business and provide an evaluation of their network and infrastructure,” Vance said. “We compare their existing operations with the industry standards for security, stability, and speed. We let them know what they are doing right, and we use our expertise to pinpoint what can be improved. In almost every case, we help companies save money through lowering technology costs and increasing efficiency.”

Vance’s company, started in 2002, provides free computer repair evaluations on all makes and models of computers, including servers, laptops, desktops, and Windows and Apple operating systems. PC TLC, Inc. also provides the following services:

* Network design and administration
* Secure remote backup systems
* Web site hosting and custom development
* On-site and remote systems maintenance
* Secure e-mail hosting and spam blocking
* Data recovery on hard drives and memory sticks

Vance, who grew up in Huntingburg and lives in Evansville, is a graduate of Southridge High School, and holds degrees in computer information systems from Ivy Tech and the University of Southern Indiana. He is president of PC TLC, Inc.

“I keep my finger on the pulse of the local economy,” he said. “Recent national survey data shows that there are approximately 1.2 computers per household in the U.S.; Huntingburg is no different. With the opening of this new PC TLC, Inc. location, Huntingburg residents no longer have to take their computer all the way to Jasper or Evansville for repair.”

You can find PC TLC, Inc.:
online at www.pctlc.com
at 308 E. Fourth St. in Huntingburg
by calling (812) 683-0200
by e-mailing service@pctlc.com

November 12, 2009   Posted in: PC TLC, Inc. News  No Comments

Evansville Data Recovery

Every day, companies and individuals just like you rely on PC TLC to provide fast and affordable Data Recovery Services here in the Evansville area.

We recover files from hard drives,  removable media, floppy disks, optical disks, flash drives, and other types of media. We have a team of educated and certified technicians that provide quick, reliable emergency service to customers experiencing data loss due to hardware failure, software corruption, or natural disaster.

We have many customers come to us with SERIOUS data loss issues. These customer have lost their accounting database files from Peachtree, Quickbooks, or Microsoft Money programs. We have a 100% success rate of recovering accounting databases for customers.

Laptop Drives, Desktop Disks, RAID Systems, Flash Drives, we can perform our Recovery Services on any disk.

We have recovered data from computers in floods,  user reformatted, virus infection, dropped from tables, had various substances spilled into them, and those disks  that simply died from natural causes.

Time is of the essence. If you believe your hard drive is in trouble, power of the computer right away and call us for service.

(812)-488-9587

May 15, 2009  Tags: , , ,   Posted in: Evansville Data Recovery  No Comments

Windows Vista Evansville

Microsoft Windows Vista really got started on the wrong foot. When it was first released in 2007, the software was still full of problems. New computers came pre-installed with the software and users were not openly given the choice of another operating system like Windows XP.

Since the release of Vista, we have sold hundreds of computers and NOT ONE person has requested Windows Vista. Everyone seems to want Windows XP because they have heard all of the fuss about Vista being terrible.

Well a couple of years have passed and Microsoft has released countless updates to the Vista software via the Windows Update Service.

A couple of months ago, I built a new office computer and I used Microsoft Windows Vista Ultimate 64bit.  I must say I have been VERY impressed by it. One issue with Vista is that it runs slowly on computers with inadequate hardware. A Dual Core Processor and at LEAST 2GB of System Memory (RAM) are needed for Vista to perform at an acceptable level.

On my system I used a fast AMD Dual Core Processor and 8GB of RAM. Overkill, for sure…but RAM is cheap so I went ahead and maxed out the motherboard with memory.

If your Vista computer is running slow and having problems, we can help make your computer run FAST and reliably. Call us today to schedule a service call. Or bring your computer into our shop any day M-F from 8-5. We offer SAME DAY service and FREE diagnostics.
So far, so good. A couple of our technicians are experimenting with the new Windows 7 RC (Release Candidate). Windows 7 is due out this Christmas or early 2010 http://ecommerce.ulitzer.com/node/964871

Hopefully Windows 7 will have a better first couple of years than Windows Vista had.

In any case, the brilliant technicians here at PC TLC, Inc. are here to help.

Whether you have Windows 2000, XP, Vista, MAC, Linux, we can help.

May 15, 2009  Tags: , , ,   Posted in: Technology Information  No Comments

I think my hard drive is crashing

If you think your hard drive has crashed or is failing, the first thing you need to do is POWER OFF and unplug your computer. The longer a failing hard drive is running in its bad condition, the more your precious files will continue to deteriorate.

Why do hard drives fail?

A hard drive is the hardest working piece of equipment in a computer. Modern hard drives are small boxes inside your computer. Inside these drives are a stack of metalic disks that spin at very high speed. They can spin anywhere from 4000-15,000 revolutions per minute, which equals nearly 170 miles per hour ! When things are moving that quickly, the smallest of internal errors or malfunction can mean disaster for your data.

Some common signs of a failing hard drive are:

  • Disappearing files
  • Very long wait when opening files
  • Errors about “file corruption”
  • Reoccuring error messages when moving/copying files
  • A grinding, clicking, or buzzing type sound (this is VERY bad!! Power down your computer and bring it to us right away)

If any of the above events are happening, it is imperitave that you bring in your computer as quickly as possible. We are the area experts in data recovery. We can use our specialized software and equipment to recovery your data and restore your computer to perfect running condition.

March 3, 2009   Posted in: Computer Help  No Comments

I have a business, and our computers could use some help

Computers greatly improve business productivity. However, when computers start acting up…your employees cannot get their work done and tempers can run high as productivity runs low.

GOOD NEWS. We are here to help. Our experienced, educated, and certified technicians are trained to identify the major issues with your computer or network and resolve those issues as quickly and cost effectively as possible. We are the best in the business, and your business deserves the best.

We may be able to save your company thousands of dollars per month in unnecessary labor, equipment, and software costs just by applying some TLC to your PCs

Call us today for a FREE consultation. We will gladly take a look at your computer network at no charge and make recommendations on how to improve your office communications. (812) 499-9587

February 4, 2009   Posted in: Computer Help  No Comments

‘Amazing’ worm attack infects 9 million PCs

Article from ComputerWorld.com at this link

http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9126205

January 16, 2009 (Computerworld) Calling the scope of the attack “amazing,” security researchers at F-Secure Corp. today said that 6.5 million Windows PCs have been infected by the “Downadup” worm in the last four days, and that nearly 9 million have been compromised in just over two weeks.

Early Friday, the Finnish firm revised its estimate of the number of computers that had fallen victim to the worm, and explained how it came to the figure. “The number of Downadup infections [is] skyrocketing,” Toni Koivunen, an F-Secure researcher, said in an entry to the company’s Security Lab blog. “From an estimated 2.4 million infected machines to over 8.9 million during the last four days. That’s just amazing.”On Tuesday, Koivunen put the number of infected systems at 2.4 million, then updated the estimate Wednesday to 3.5 million, an increase of 1.1 million in just 24 hours.

“We haven’t seen outbreaks of this scale in many years,” said Mikko Hypponen, chief research officer at F-Secure, in an e-mail reply to questions. “[It] reminds me of the old Loveletter/Melissa/Sasser/Blaster cases size-wise,” he added, ticking off some of history’s biggest malware attacks.

Downadup — which also goes by the name “Conficker” — exploits a bug in the Windows Server service used by Windows 2000, XP, Vista, Server 2003 and Server 2008. Although Microsoft fixed the flaw with one of its rare “out of cycle” updates in late October, about a third of all PCs have not yet been patched, according to Qualys Inc., another security company. Those PCs are the ones being hijacked by the worm.

In his Friday blog post, F-Secure’s Koivunen also provided some background on the company’s estimate, in part because some people had expressed disbelief in the number. According to Koivunen, F-Secure came to its 8.9 million-machine estimate by spying on the worm’s communication with hacker-controlled servers.

Once it’s gotten onto a PC, Downadup generates a list of possible domains, selects one, then uses that URL to reach a malicious server from which it downloads additional malware to install on the hijacked computer. F-Secure, however, has registered some of those domains, and has been able to monitor traffic through those URLs.

By examining logs of connection attempts to the domains, F-Secure discovered several hundred thousand different IP addresses — over 350,000 as of today — as well as a counter embedded in each that spells out the number of additional PCs that the infected machine has compromised.

“So this number tells us how many other computers this machine has exploited since it was last restarted,” explained Koivunen. A sample log provided by F-Secure showed 12 Downadup-infected PCs, which collectively had infected 186 additional systems. Just one of the originally infected computers successfully attacked 116 other machines.

“We wrote a program that parses the logs, extracting the highest value for the IP/User-Agent pairs … then added together to get our figures,” said Koivunen. “As you can see now, they are very conservative.”

Earlier this week, the already-high number of Downadup infections prompted Microsoft to add detection for the worm to its Malicious Software Removal Tool (MSRT), the anti-malware utility that the company updates and redistributes each month to Windows machines. Microsoft released the latest edition of the MSRT with anti-Downadup capabilities last Tuesday.

Like other security researchers, those from Microsoft have put some of the blame on users slow to patch their PCs. “Either Security Update MS08-067 was not installed at all or was not installed on all the computers,” a pair of security researchers who work at Microsoft said Tuesday.

Microsoft has recommended that Windows users install the emergency update, then run the January edition of the MSRT to scrub the worm from compromised computers.

February 4, 2009   Posted in: Technology Information  No Comments

November 2008 Newsletter

PC TLC, Inc.
Newsletter, November 2008

www.pctlc.com
In This Issue
Virus Warning
Employee Updates
VoIP Systems
Quick Links
Introduction
Letterhead

Thank you for doing business with PC TLC, Inc. This monthly letter will include important security warnings, helpful computer tips, and information about what is new here at PC TLC.

BIG NEWS!
PC TLC, Inc. moving into a larger building in the next few weeks. Our new location will be 654 E Diamond Ave #A. Evansville, IN.

This building will give us 60% more space and is located in a very high-traffic location.

We plan to be in the new building on December 1st. If we finish remodeling prior to the 1st, you will receive another email and letter to alert you of this change of address. THANK YOU!  -Brian

Virus Warning!

There is a nasty virus going around called “Win Antivirus 2008/2009″ We have cleaned up over a dozen computers with this particular infection in the last 2 months. This program acts and looks like an ANTI-virus application. Once it gets on your computer, it tells you that you are INFECTED and that you must purchase the program to resolve the infection. DO NOT give them your Credit Card information!

This virus is spreading a number of different ways. Just the other day I got a very convincing ‘phishing’ email that appeared to come from Fedex. It gave me a link to the Fedex website and told me that they were holding a package for my pickup. I clicked the link, and it showed a page that looked like fedex.com and it wanted me to download a ZIP file. I knew it was a scam so I did some research and found that the file they wanted me to download was Winantivirus 2008.

Some customers have said they got it after installing a browser plugin that a website said was required to see a video.

If you see this type activity on your computer, call us right away. 499-9587

Employees Updates
Lots of reproduction happening here at PC TLC.
My wife, Anna and I (Brian) are expecting our first child in Feburary 2009. Here is our  recent 3D ultrasound picture.

Scott and his wife, Amanda had their third child in August. A healthy baby boy named Ammon
Ammon Cushing

New Voice Over IP Telephone Systems, from PC TLC

Does your company have an old telephone system? Would you like to integrate multiple locations into a single communication system? PC TLC is now offering Voice Over IP (VoIP) Telephone systems. We can give your company all of the best features in business communications, for a fraction the cost of the competitors.
Call Brian today for a free, no obligation quote for your business telephone system.

New PC TLC, Inc. Referral Program

Our company has kept growing over the last 6 years through referrals. We have always believed that if you go above and beyond to make a customer happy, they will tell someone else about that experience. Over 85% of our current customers are from referrals.

We have decided to kick this up a notch. For EVERY referral you give us, I will give you $20. (Starting October 15, 2008)

How does it work? SIMPLE! Just tell someone about PC TLC, a business, residential customer, school, non-for-profit, ANYONE.

You could even forward them this email. Let me know that you were the one to give them our name, and as soon as they do business with us, I will hand you $20 cash. No limits, no restrictions.  Go crazy with this.

It is a win/win. Your friends and family with get fantastic service for their technology needs, and YOU will get a quick and easy ‘Andrew Jackson’.
Desktop Special
Letterhead

We have a special deal going on a Systemax PC Desktop. These are fantastic computers which are manufactured right here in the Midwest by the Systemax Company. We sell a lot of these computers and they are fantastic in quality and performance. This PC on special has the Intel E2200 Processor, 3GB of System memory, 160GB SATA Hard Drive, and comes with either Windows XP Professional OR Windows Vista Business Edition. YOUR CHOICE.
All this for only $799.
**Add a 19” Acer LCD Monitor for only $199.**
Call Today to order! 499-9587
Offer Expires: November 30, 2008
As always, THANK YOU for your business!!!

Brian Vance
PC TLC, Inc.

February 4, 2009   Posted in: PC TLC, Inc. News  No Comments